Shipping & Returns

Read more about our shipping and return policies below, if you run into any problem please feel free to reach out to us by email.


Last updated on 30.04.2022 -Shipping Policy

Your use of the website www.synthesizer.nz for purchasing or ordering any products from Synthesizer NZ Limited(hereafter referred to as “Synthesizer NZ”) creates a legally binding contract between you (hereafter referred to as “the customer”) and Synthesizer NZ subject to the following terms and conditions:

Clause 1. Payment
Section 1.1: Payment for products must be made in accordance with Synthesizer NZ’s payment policy, payment methods will be presented at the time of purchase. Synthesizer NZ retains title to the products purchased until it has been paid in full.

Clause 2. Pricing
Section 2.1: Synthesizer NZ will use its best endeavours to ensure prices stated on its website are accurate but if pricing errors occur Synthesizer NZ will not be bound by the incorrect pricing and it reserves the right to cancel the purchase order.

Section 2.2: All orders are in New Zealand Dollars and are inclusive of GST for orders within New Zealand and any orders delivered outside of New Zealand no GST applies. While the customer may view items in a currency of their choosing, they have the ability to order and make payments in New Zealand Dollars. Synthesizer NZ does not accept responsibility for any differences between the actual payment and what was stated in another currency.

Clause 3. Liability
Section 3.1: Subject to your rights under the Consumer Guarantees Act 1993 Synthesizer NZ will not be liable for any:

(a) Warranties, conditions and representations whether expressed, implied, statutory or otherwise, relating in any way to the website, your use of the website and information on it, products supplied, offered to be supplied or advertised or accessed through the website; and

(b) Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the website and the information, products supplied, offered to be supplied or advertised or accessed through this website for any reason whatsoever. Synthesizer NZs maximum aggregate liability for any products supplied to you whether in contract, tort, or otherwise shall in no circumstance exceed the amount paid by you to Synthesizer NZ in respect of the product including any amount paid for delivery.

(c) You agree that if any product has been acquired for the purpose of a business, the provisions of the Consumer Guarantees Act 1993 are excluded in relation to those products.

Clause 4. Addressing
Section 4.1: If a product is found to be misaddressed by Synthesizer NZ then Synthesizer NZ shall be responsible for the redelivery, replacement or refunding of the product. If the customer is found to have given an incorrect or insufficient address then Synthesizer NZ will not be liable to refund or resend the product and any responsibility for correcting the delivery will be borne by the customer.

Section 4.2: Synthesizer NZ can not be held liable for any delivery circumstances resulting in loss, theft or damage to your parcel once delivery is completed at your designated address. As customer of Synthesizer NZ you are liable to provide a secure address to deliver the parcel, this includes but is not limited to situations where a parcel is left without any supervision (e.g. NZPost "Authority To Leave").

Clause 5. Cancellation of Orders
Section 5.1: Synthesizer NZ reserves the right to cancel orders for any reason or to cancel a purchase agreement after order confirmation, including (without limitation) where Synthesizer NZ believes the order to be fraudulent or constitute a misuse of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If Synthesizer NZ cancels your order it will not be liable for any resulting damages or costs suffered by you provided however if payment has been made payment will be refunded where appropriate.

Clause 6. Duties and Taxes
Section 6.1: For any orders shipped outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties, sales taxes and similar statutory charges.

Clause 7. Stock Availability
Section 7.1: All items sold through Synthesizer NZ’s website are subject to availability and Synthesizer NZ reserves the right not to accept or cancel any order for any products that are out of stock. Goods delivered may differ to the product images presented on this website.

Clause 8. Copyright and Trademarks
Section 8.1: The contact on this website remains the property of Synthesizer NZ and may not be modified or altered or made available to any third party website without the consent of Synthesizer NZ.

Section 8.2: Synthesizer NZ, and Synthesizer New Zealand is a trademark of Synthesizer NZ Limited and no party is authorised to use those trademarks in any manner or form without the prior written consent of Synthesizer NZ.

Clause 9. Delivery
Section 9.1: Synthesizer NZ will make every reasonable and practicable effort to ensure that delivery timeframes given are accurate. Synthesizer NZ shall not be liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated timeframe.

Section 9.2: It is the customer’s responsibility to ensure that product ordered through the www.synthesizer.nz website can legally be send to the delivery address (i.e. there are no restrictions on the importation of certain products / ingredients within a country or region) and Synthesizer NZ does not accept responsibility if product is held, destroyed or stopped by overseas’ customs departments. The customer accepts all liability and responsibility for the product and all costs that may incur. By proceeding with the order, you will not be eligible for a refund for the product or shipping costs and/or compensated for any costs associated with this product.

Section 9.3: Countries not accepting the import of Synthesizer modules – (refer to point 9.2). If you wish to proceed with the order, you are accepting all liability and responsibility for the product and all costs that may incur. You understand that by proceeding with the order, you will not be eligible for a refund for the product or shipping costs and/or compensated for any costs associated with this purchase if the product is held, stopped and/or destroyed by Customs Departments.

Clause 10. Special Offers
Section 10.1: Special offers and deals on this website are only valid for as long as they are displayed unless expressly stated otherwise.

Clause 11. Communications
Section 11.1: By purchasing products from Synthesizer NZ you consent to receiving electronic communications from Synthesizer NZ which may include account status updates, order status updates, promotional and marketing material.

Clause 12. Link Sites
Section 12.1: This site may contain links to other websites operated by third parties Synthesizer NZ is not liable for those sites or any content or information that such sites contain.


Clause 13. Returns

Section 13.1: Returns are accepted by the discretion of Synthesizer NZ Limited. The product must be returned for review before a refund is processed. Postage for return items will be not be compensated and is at the buyers expense. The product must be unopened and unused due to the nature of products sold by Synthesizer NZ. Returns must occur within 2 working days of receipt.

The customer is liable for returning the product in its original state, and bears the responsibility of a safe voyage during shipment.